Disabled passenger Anita Ghai says Air India made her ‘crawl’ on tarmac; airline denies claim

Anita Ghai sits in a wheel chair.

A disabled passenger says she was forced to crawl on New Delhi airport’s tarmac after Air India failed to provide a wheelchair when her plane landed, an allegation the carrier denies.

Anita Ghai, 53, a leading disability rights academic and academic, said she was left stranded after arriving in Delhi from the northern Indian city of Dehradun on Saturday evening.

After being helped down steps from the plane by airline staff and a friend, Ms Ghai said no wheelchair was available for her to reach the terminal-bound bus several metres away.

“We were kept waiting on the tarmac for half an hour before a passenger coach came to pick me up. I had to crawl on the tarmac to board the coach,” Ms Ghai said.

“I kept on reminding the staff to arrange a wheelchair throughout the journey but to my shock when we landed there was none and all they said was there were ‘security reasons’.”

Ms Ghai, who is confined to a wheelchair after suffering polio as a child, described the incident as shocking and embarrassing.

An Air India Boeing 747-400 sits taxis on a runway.

Air India denied the incident, saying there was a delay in bringing the wheelchair because the plane was parked in an outlying bay.

“We strongly deny the statement … We at Air India give utmost importance to passenger’s safety and comfort,” it said in a statement.

It is not the first time India’s state carrier, which has not made a profit since 2007, has been in the news for the wrong reasons.

Last month, a London-bound flight with more than 200 passengers was forced to return to Mumbai after three hours in the air over a suspected rat sighting in the cabin.

A plane carrying 160 passengers was forced this month to return to Delhi almost 30 minutes into a Milan-bound flight after smoke was detected in the cabin.

 

Author: disabledaccessdenied

I am a disabled woman who through no fault of my own has wheels under my ass. I rely on the decency and common sense of local, state and federal goverments, as well as the retail community to abide by the disabled access laws and provide adequate ramps, disabled toilets, and not use them as store rooms or broom closets. This blog exists to find the offenders and out them, inform them, and report them if necessary and shame them into doing the right thing when all else fails.

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