Captain Jason Haag was booked on a flight from LAX on American Airlines
The veteran had arranged to take his service dog Axel on flight with him
But he claims gate agents refused to let him and Axel on board the plane
Said the staff accused the dog of being a fake despite him wearing a harness and vest
Reposted from a story already online By JENNIFER NEWTON FOR MAILONLINE
Jason Haag, with his dog Axel at the American Humane Association Awards on Sunday, where the dog won an award
A veteran Marine who uses a service dog claims he was stopped from boarding a flight after agents at the gate accused the animal of being a fake.
Captain Jason Haag, of Fredricksburg, Virginia, was wounded in action in Afghanistan and has was given dog, Axel, to help him manage post traumatic stress disorder.
A the weekend Mr Hagg along with his wife and Axel travelled to Los Angeles, where the dog was named the best service dog at the 2015 American Humane Association Hero Dog Awards.
However, when they tried to fly back to Virginia from LAX on Sunday night on American Airlines, Mr Haag says he was denied access to the plane after he was unable to prove that Axel was a service dog not a pet.
He says this is despite them flying out to the event with no problems and them calling ahead to make sure Axel could fly with them.
Axel was also wearing a harness and vest clearly identifying him as a service dog, and the airline was given credible verbal assurance at the time a boarding pass was issued.
But the gate agents did not believe the animal was a service dog and refused Axel boarding.
He wrote on his Facebook page: ‘We made it easily through security, turned our bags in, ate lunch at the airport and then sat at the gate for over two hours in clear view of the employees.
‘Five minutes before boarding they made an announcement the plane was full and that’s when I was pulled out of line.
‘They had my wife in tears in front of 200 people as they brought more managers over to try and bully us.’
Mr Haag and his wife were then denied boarding to the flight home and had to spend an extra night in a hotel in California, while they acquired the necessary paperwork to show Axel is a service dog.
They eventually flew to their destination with American Airlines the next day and the company has since apologised to Mr Haag.
Mr Haag, pictured with Axel, claims on the flight home from LA, gate agents for American Airlines denied them boarding after they accused the dog of being a fake
The airline added: ‘American has a long and proud history of serving our military members, and hold the men and women who serve our country in the highest regard.’
Now he hopes that the incident will help to highlight the use of service dogs, not just for veterans but the disabled too.
Mr Haag told ABC: ‘I want to make a wrong a right.
‘The best thing that can come out of this is we need to pass something to make a national registration and national certification process for service dogs so this doesn’t happen again.’
Mr Haag, his wife and the dog, eventually flew back to Virginia on American the next day with the airline offering a full apology