Disabledaccessdenied.com forces Borgata hotel casino to reverse non ADA compliant service dog policies.

borgata5 When you storm the non-accessible bastille on a regular basis fighting major companies and corporations who are Not ADA compliant, victories of the one I am about to tell you about are few and far between but none the less sweet when they happen.

As my regular readers are aware from the 9th to the 14th of this month she who must be obeyed and I went on holidays in Atlantic City. After much to do about what turned out to be nothing despite our best efforts, and checking and cross checking accessibility we arrived at the Borgata hotel casino Atlantic city and that’s when the trouble began.(see story below)


Despite our best efforts at checking to assure the Borgata was ADA compliant, when we started to check in they demanded under threat of security officers standing over us that we sign a contract demanding Zeus my service dog be crated whenever in the room or we would be refused room service cleaning services and any maintenance, which of course is illegal under the ADA. We fought, we stood our ground and while we were there they made poultry attempts at placating us while crying they were doing nothing wrong, and tonight we received an Email from the Vice president of operations for Borgata Atlantic city stating that because of our actions their policy has been changed from   Service animals must be crated, to Service animals must remain in their harnesses and on a leash while in the room Which is of course standard when a service animal is working.

Two people one with wheels under her ass, one who loves her and yes Zeus himself brought down the bias ,illegal actions of a billion dollar worldwide corporation and forced them in just two weeks to rewrite policy for every disabled person and service animal checking in in the future bringing them into line with ADA compliance.

They still have a few non-compliant wrinkles to settle but they realize what everyone else who ever crossed us and thought the rights of the disabled were toilet paper learnt the hard way


Author: disabledaccessdenied

I am a disabled woman who through no fault of my own has wheels under my ass. I rely on the decency and common sense of local, state and federal goverments, as well as the retail community to abide by the disabled access laws and provide adequate ramps, disabled toilets, and not use them as store rooms or broom closets. This blog exists to find the offenders and out them, inform them, and report them if necessary and shame them into doing the right thing when all else fails.

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