New Jersey transit really services the customers when they’re finished you know you’ve been serviced!

As I said in the previous article we spent three and a half hours with New Jersey transit organizing this five days in the garden state and honestly less work went in to operation desert storm.
The route we organized was a train from Penn station New York to Trenton then change to the Philadelphia train to 30th st station then New Jersey transit to Atlantic City 4 hours from start to finish, the reason it was three trains was so the wheelchair can roll on and off and Zeus my service dog would be safe.
We left Manhattan at 6.01 train and we arrived in Atlantic City at 10.18pm
So we had our 5 days and we left on the jitney (you already know that story) now remember we were told trains all the way! So we boarded the train and were half way to Philadelphia when they announced we would be disboarding at cherry hills and catching a bus to Philadelphia so we got off the train and rolled down a very steep grass hill to a sidewalk no wider than 2 ft. on the edge of a grass hill with a vertical drop at least 6 ft. to a wire fence to keep us off the train tracks? The trouble is my wheelchair was wider than the path and the wheelchair lift dropped down so far it covered the sidewalk and the dirt which meant I had to vicariously perch on the edge of a 6ft grass verrt and had to jump from the side and land on the lift !
So far so good except one thing, the lift didn’t work so there were three busses and the first one took 20 minutes to work out with three middle aged men and a large African American woman and all were bus drivers and none could make the lift work.
They got me off the ramp sideways again, then they pulled the second bus too far up and I was forced to roll 20 feet through the landscaping all the time on the edge of the verrt and again jump onto the second ramp, after ten minutes this one finally worked!
The reason why new jersey is going broke in my opinion is because of the broken rusty lift we were loaded onto the second ramp and on a 80 seat bus we were the only passengers so NY transit because of poor maintenance they paid a driver and a fuel bill to drive a 40 ft. luxury coach from cherry hill to Philadelphia we had the largest chauffer driven limo in America!
We were promised it was ten minutes it ended up 45, so because of the stopped train then the two busses then the extra 35 minutes we got to philly late and missed our first train so we had a 1 hour wait there.
We boarded the Trenton train it is meant to be an hour ,it stopped twice for no reason up to 30 minutes each time so one hour became two, then we arrived in Trenton and missed another train which was meant to be just across the platform for another hour wait to head to new York which should be two hours the trains topped four times for up to 30 minutes each time so a two hour trip became four we left Atlantic city at 10.18 am we finally arrived at 5.30 pm a four hour trip became seven and a half hours and we still had to take the one train to times square and the seven to flushing what is a two and maybe a half hour drive from AC to nyc became almost ten hours because of the incompetence of new jersey transport phone service who didn’t know the bridge at cherry hill had been out for six months when over three and a half hours of planning they promised ADA compliant accessible travel each way with a four hour time schedule each way.
A phone service who can’t service customers a series of drivers who don’t know how to operate their own busses, a driver who doesn’t know how long his regular route is and not one but three trains who almost doubled their schedules when NJ transport says they service you they really should issue safe sex packs and knee pads with the tickets because the closest they come to service is bordering on conjugal!
I am on a medication schedule of three times a day, I was travelling with a service dog who normally toilets three to four times a day and because of gross incompetence a lifelong epileptic missed out on meds and an innocent dog was crammed into a crowded train regularly stopped going nowhere unable to get off.
Get your shit together America if you can’t offer competent advice, booking services and on time services to the regular public let alone the disabled travelling community then get the hell out of the travel business because you put me in a state of medical danger my dog in a place of perhaps having to toilet on a train in the middle of nowhere not to mention the poor other passengers who would have been stuck between a seizure and stinking train. We have rights you have responsibilities so one of us better have some common sense or all hell will break loose.

Author: disabledaccessdenied

I am a disabled woman who through no fault of my own has wheels under my ass. I rely on the decency and common sense of local, state and federal goverments, as well as the retail community to abide by the disabled access laws and provide adequate ramps, disabled toilets, and not use them as store rooms or broom closets. This blog exists to find the offenders and out them, inform them, and report them if necessary and shame them into doing the right thing when all else fails.

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